Welcome to ACSI Matters

The New Blog for the American Customer Satisfaction Index (ACSI)

Welcome to ACSI Matters, the new American Customer Satisfaction Index (ACSI) blog. On this blog we will focus on a variety of subjects relating to the American Customer Satisfaction Index and customer satisfaction in general. We will discuss original research involving the ACSI, new ACSI data releases and commentaries, and news and media stories relating to the ACSI, as well as a variety of additional topics. Whether you are an academic or market researcher, a corporate professional or manager, or just a consumer interested in customer satisfaction, the information on this blog should be of interest to you. Check back often for new updates and information.